How to Clear Your Browser's Cache

Occasionally, parts of the LMS may appear to break, or not load correctly. This is often due to an error in files stored by your web browser to speed up the loading of webpages. To fix these issues, you will have to clear your browser's cache.

We've collated instructions on how to clear the cache for most popular web browsers, and all devices used to access the LMS. Please look for your browser first. Try matching its icon to the images, if you're not sure what browser you use. Then look for the section on your type of device.

Once you've cleared your browsers cache using the instructions below, return to the page you were on previously. Refresh your page and your issue should be resolved. If this hasn't worked, please let us know via the live chat, or by emailing support@yourhippo.com

Chrome Edge & Opera

PC/Mac

On a desktop or laptop computer, if you are using the Chrome, Edge or Opera web browsers, the simplest way of clearing your cache is by holding the Ctrl+Shift+Delete keys at the same time. Doing this will open a similar menu to the one in the following image.

Make sure the Cached images and files are selected, along with Cookies and site data, with a time range of All Time.

Select Delete Data, then

Chrome for iPad/iPhone

Here is a link to the google support article for how to clear the cache on Chrome for iPad/iPhone.

Clear cache and cookies.

Chrome for Android

Here is a link to the google support article for how to clear the cache on Chrome for Android phones.

Clear cache and cookies.

Safari

Mac

Here is a link to the Apple Support Article on how to clear Website Data in Safari for Mac.

If you know your Mac OS version, please select it from the drop down menu on the page.

Clear cookies in Safari on Mac.

Safari for iPad/iPhone

Here is a link to the Apple Support article on how to clear the cache in safari for iPad/iPhone:

Clear the history, cache and cookies from Safari on your iPhone, iPad or iPod touch.

Firefox

PC/Mac

Here is a link to the Mozilla help article on how to clear the cache in firefox for PC/Mac:

How to clear the Firefox cache

Firefox for iOS

Here is a link to the Mozilla help article on how to cleat the cache in firefox for iPad/iPhone:

Clear private data

Firefox for Android

Here is a link to the Mozilla help article on how to clear the cache in firefox for Android phones:

Clear browsing data manually