How to reset a user's password

If a user has forgotten their password, you can reset this for them.

Resetting a User's Password will only be visible if you have been given the appropriate access.  This access would usually be given to Regional Managers, Managers and Admins.  

From the navigation bar on the left hand side, select  Users, then select Search Users

Then in the search bar, enter the user's name and Press "Search"

Select their name to go to the User's Profile.  Then press the Edit button in the top right hand corner

On the edit page, press the Change Password in the top right corner

Click Send Reset Email (we recommend that you send a password reset email rather than manually resetting their password for GDPR reasons

A message will then appear letting you know that a link has been sent to the user.

If the user is still having issues logging in then they can learn how to reset their own password by viewing this Article

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.